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Frequently Asked Questions


How can I pay for my lessons?

You can secure your booking by making a down-payment or paying your entire order. Payment is possible by credit card, bank transfer or cheque.

You can choose to pay :

A 30% deposit and settle the balance upon arrival at the Silveralp Office before the start of your first lesson.

VIP Offer : You pay your total amount + 5€ and all details will be delivered directly to your accommodation in the resort.

* Only French cheques are accepted

Is the online payment method secure?

Payments are made through our partner on a secure server that uses SSL/TLS technology.

To pay, you will be redirected to the Banque Populaire des Alpes server to input your credit card details. We will not receive your card details.

What if I need to cancel ?

You can cancel up to 48 hours before the start of your lesson.

To cancel a booking, go to My Account > Orders 

In the case of a cancellation made 48 hours or more before the first lesson, the full amount will be reimbursed other than a lump sum of 15 € retained to cover our administrative fees.

It is not possible to cancel less than 48 hours before the start of the first lesson. Full payment is due.